Division/Title
Tortuga Café / Food & Beverage Specialist
Reporting relationship
Director of Guest Experience
Job Summary
The Tortuga Café Food & Beverage Specialist plays a vital role in the day-to-day operations of Tortuga Café. This position requires the Specialist to manage a customers’ orders from start to finish while maintaining a presentable and positive appearance at all times given the open nature of the kitchen.
The ideal candidate will possess a passion for service, the ability to learn food notes and prepare dishes to standard, strong math skills for cash handling, and the ability to upsell menu items effectively.
Duties
- Conducts all opening and closing procedures. (Opens and closes cash tills, kitchen cleaning, etc.)
- Greet customers warmly and take orders efficiently.
- Operate POS register for food and beverages.
- Handle cash transactions accurately, ensuring proper change is given.
- Prepare food and beverages according to established recipes and standards.
- Maintain cleanliness and sanitation of the snack bar area in compliance with health regulations.
- Clean and restock foods, beverages, condiments, and other supplies.
- Washes and dries dishes, glasses, and other cooking/food prep utensils.
- Assist with inventory management, including restocking supplies as needed.
- Utilize basic math skills to perform retail math calculations for sales.
- Upsell menu items to enhance customer experience and increase sales.
- Help customers by answering questions about items from the menu and making recommendations.
Required Skills, Knowledge, and Experience
- Previous experience in food service or hospitality role.
- Previous experience as a barista is beneficial.
- Familiarity with food handling practices and sanitation standards is a plus.
- Strong math skills, including basic math and retail math, are essential for cash handling duties.
- Knowledge of food preparation techniques is beneficial.
- A friendly demeanor with excellent communication skills to help create a positive atmosphere for guests.
- Good organizational and time management skills.
Physical Demands + Work Environment
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful applicants must be comfortable in a highly dynamic environment in an active and busy office or outdoor setting.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee frequently is required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position may involve working outdoors in Florida, often in hot and humid conditions, and at events that extend into evening and weekend hours. Must be willing and able to travel for offsite programming and possess a valid driver’s license.
Notes
This is an hourly, non-exempt, non-essential full-time (30 hours) position. The successful incumbent may be required to perform tasks beyond the scope of this job description as requested by the supervisor. This recruitment may be used to select candidates for additional open positions. It is our policy that all team members, including newly hired, transferred, and promoted team members, will be carefully monitored and evaluated for an initial introductory 3-month period on the job. After satisfactory completion of the introductory evaluation, such team members will be evaluated on an annual basis.
